Cancellations and Refunds: A 48-hour cancellation window is granted for purchases excluding merchandise already received, odd size and specially ordered products, closeouts. All adjustable foundations are final sale and are not eligible for refund or exchange.
30 Day Price Guarantee: Should you find the identical merchandise, at a lower price from a stocking and authorized competitor, within 30 days of original invoice date, The Bed Store will gladly refund the difference upon verification. The value of free accessories or discounts on purchased items will be deducted from the refund total. This offer excludes closeouts, floor models, and special-order items. All promotions and coupons must be redeemed at the time of the original purchase.
Limited 60 Night Comfort Guarantee: The Bed Store offers a Limited Comfort Guarantee on the purchase of a premium mattress ($699 and above) beginning on the date of delivery. As it takes time to get used to your new sleeping surface, we require that you sleep on your new mattress a minimum of 30 nights prior to making a judgement. If you are not completely satisfied at that point, simply contact your original salesperson and arrange to select another mattress of your choice. This offer is good for one exchange from the original purchase. Should your new selection cost less than your original purchase, no refund will be issued. However, you will have a credit amount for the difference which must be applied to new product(s) or forfeit at the point of your one-time exchange. No credit balance will remain on account for future use. A $139 re-stocking/local re- delivery fee, exempt from coverage by exchange credit, will be assessed with the exchange due prior to the point of delivery of the new product. Other terms and conditions below:
You must use a NEW mattress protector with receipt pre-dating delivery.
Any presence of odors or stains will void offer.
All labels on mattress must be intact.
Adjustable Bases and Box/Foundations do not qualify for comfort guarantee.
Mattress that is being picked up must be in excellent condition.
Closeout, As-Is, and Special Order* (See below for definition) products are excluded.
Mattresses under $699 are excluded.
Comfort Exchange Fee ($139) + re-delivery fees applicable if outside free
Any promotions/special pricing is nullified at point of exchange. Full Retail Pricing Applies.